Refund Policy
At leadstoclosing.com, we generate high-quality motivated seller leads in real-time. While we run quick automated quality checks on each lead, verifying every detail would slow things down. Instead, we deliver leads immediately to give you a speed-to-lead advantage. To balance this, we allow you to return leads that meet specific criteria.
Lead generation is expensive for all parties involved, so it’s important to set clear expectations upfront. While we target motivated sellers in our marketing campaigns, not every lead will be ready to sell right away. Success requires effort, and we trust that our investors will take full responsibility for their leads—making a genuine effort to engage, nurture, and address objections—before disputing them.
Below is a summary of acceptable return scenarios, followed by detailed explanations. Please review these guidelines carefully. You have up to 10 days from receiving a lead to submit a dispute.
Lead return reasons marked with a leaf icon are provided as a courtesy to investors with reasonable dispute rates. As your dispute rate increases, disputes for these scenarios may be denied.
Listed in the MLS
You can return leads if the property was listed for sale on the MLS at the time of submission. FSBO and rental listings are not eligible for return.
Mobile Homes
You can return leads if the property is a mobile home sitting on leased land. Larger modular homes sitting on seller owned land are not eligible for return.
Duplicate Leads
You can return duplicate leads if they were both provided by MotivatedSellers.com. Leads from other sources or your own marketing aren't eligible for return.
Wholesale Deals
You can return leads if the property was submitted by a wholesaler, not the seller. Wholesalers are investors who sell contracts, but do not own the property.
Vacant Land
You can return leads pointing to vacant lots, unless land is part of your investment strategy or you specifically requested to receive vacant land leads.
Non-Residential
You can return leads for non-residential properties, like commercial or industrial spaces, unless they fit your investment criteria or you specifically requested to receive non-residential leads.
Invalid Address
You can return leads if the address is incorrect, impossible to locate, or non-existent. Please make sure it's not due to a typo or a brand new development before disputing.
Inaccurate Contact Info
You can return leads if the phone number and email provided are incorrect or fake. Please try finding accurate contact details before disputing the lead.
Spam Leads
You can return leads if they are clearly fake or spam. Our filters catch most spam, but if any slip through, we’ll review and credit your account.
Didn't Request an Offer
You can return leads if the contact states they didn’t request an offer. Confirm details first, as someone else may have submitted the form on the seller's behalf.
Not the Owner
You can return leads if the contact isn’t the property owner or authorized representative. Verify with the lead first, as lead may be a family member or heir.
Outside of Area
You can return leads if the property is outside your bidding areas at the time of submission. Our system does a great job preventing this, but if one slips through, we’ll happily credit your account.
No Response
Investors with reasonable dispute rates can return leads after 5+ contact attempts over 5 days without a response. Use a mix of calls, texts, and emails before disputing.
Hang Up
Investors with reasonable dispute rates can return leads if the seller consistently disconnects all calls over several days or responds offensively during the initial interaction.
Not Selling
Investors with reasonable dispute rates can return leads if the contact explicitly says they’re not selling. Leads don’t qualify if sellers have high expectations or are open to selling in the future.
Other
Did we miss something? Occasionally, we may accept lead returns for issues not covered in this policy. Provide a detailed explanation and any supporting evidence.
Lead Return Policy Details
Property Is Listed for Sale in the MLS
Leads can be returned if the property is actively listed FOR SALE on the MLS (Multiple Listing Service) or was verifiably under a listing agreement at the time of lead submission.
Please Note
Leads for properties listed as FOR RENT on the MLS are not eligible for return.
Leads for properties listed For Sale by Owner (FSBO) on websites like Zillow, Trulia, FSBO.com, or any other are not eligible for return.
TIP
We encourage you to contact the listing agent to assess the seller’s motivation before disputing an MLS-listed lead. In some cases, the seller might be highly motivated and a profitable deal could still be achievable -- even with the agent involved.
If possible, please verify the listing status directly with the seller. Be mindful of local laws, as direct contact may be restricted in some states.
Listings that are close to expiring or have recently expired may not be updated online yet. Sellers in these situations are often very motivated and open to negotiation, offering a unique opportunity.
What Happens Next
Our team will manually verify whether the property is actively listed for sale on the MLS. If the lead is in fact listed on the MLS, your dispute will be approved, and a credit will be issued to your account.
Mobile Homes on Leased Land
Leads can be disputed if the property is a mobile home, modular home, trailer, or manufactured home situated on leased land, such as in a mobile home park.
Leads cannot be returned if the property is a modular or manufactured home where the land is owned by the seller.
Trailer-style mobile homes are eligible for return, regardless of whether they standing on leased or owned land.
Larger manufactured homes cannot be returned unless they are standing on leased land.
We encourage you to evaluate the potential investment opportunities that mobile homes may present before disputing the lead, as these properties can offer unique advantages.
Please Note
You may not return mobile home leads if you have explicitly asked us for mobile home leads or if mobile homes are part of your investment strategy.
Low DR Bonus
As a courtesy, we may approve all mobile home disputes for investors with low dispute rates.
What Happens Next
Our team will investigate to verify your claim. If confirmed, will quickly credit your account.
Duplicate Leads
Duplicate leads can be returned if both the original and the duplicate were provided by MotivatedSellers.com. If we detect a duplicate lead, we’ll notify you via email and SMS so you can follow up promptly, and you won’t be charged for it.
Please Note
We cannot accept returns for leads that you received from another company or through your own marketing campaigns.
TIP
When a motivated seller submits their information multiple times, it often signals a high level of urgency. Don’t overlook duplicate leads, even if you’ve already been in touch with the seller.
What Happens Next
Our team will verify that the lead in question was previously provided by us and, if confirmed, will quickly credit your account. If possible, please include the original lead ID in your dispute in order expedite the resolution.
Lead was Submitted by a Wholesaler
Leads can be returned if the property was submitted by a real estate wholesaler and not the actual seller. A wholesaler is someone who does not own the property but holds it under contract with the intention of finding an end-buyer, either by assigning or selling the contract to a third party or by closing on the property and immediately reselling it for a profit.
TIP
Before disputing wholesale deal leads, consider the potential business opportunities they may offer. You could negotiate directly with the wholesaler, partner on a joint venture to assist in finding an end-buyer, or even purchase the property yourself if it aligns with your investment strategy.
What Happens Next
Our team will contact the lead to verify whether it is being offered by a wholesaler. If confirmed, we will promptly credit your account. To expedite your dispute, please provide any suporting evidence you may have.
Lead Points to a Vacant Lot
Leads can be returned if the address points to an empty lot without a residential structure on it. If vacant land does not align with your investment approach and you have no viable alternatives for monetizing such leads, you may return these leads.
Please Note
Satellite or Street View images from Google Maps and other online resources may not always reflect current conditions and could show an empty lot when there are recent constructions or improvements.
TIP
While vacant lots may not fit every investor’s strategy, they can sometimes offer unique investment opportunities. We recommend evaluating the potential before disputing the lead.
What Happens Next
Our team will verify the absence of any structure on the property. If the lead is confirmed as vacant land, your dispute will be approved, and a credit will be issued to your account.
Non-Residential Properties
Leads for non-residential properties, such as commercial buildings, office spaces, retail locations, warehouses, industrial properties, and agricultural land, are eligible for return.
Please Note
Multifamily units with 4 or fewer units are considered residential and are not eligible for return.
TIP
Non-residential opportunities can be very profitable. We encourage you to evaluate the potential investment opportunities these leads might offer before submitting a dispute.
What Happens Next
Our team will review your dispute. If the lead is confirmed to be a non-residential property, we will approve your dispute and issue a credit to your account.
Invalid Address
Leads can be returned if the address provided is incorrect, cannot be located on mapping tools, or is confirmed to be non-existent.
Before disputing a lead due to an invalid address, please double-check for any typos or inaccuracies. If possible, reach out to the lead directly, as they may clarify any confusion. Try finding the address through multiple resources, such as postal service verification, county public records, local municipality offices, and searching for the address in local news or real estate listings.
Please Note
New streets, recent developments, or rural properties may not always appear right away on online mapping platforms. Additionally, some addresses might have multiple variations or naming conventions.
What Happens Next
Our team will skip trace the lead and attempt to contact the seller. If we are unable to validate the address, your dispute will be quicky approved, and a credit will be issued to your account.
Inaccurate Contact Information
Leads can be returned if the phone number and email address are incorrect and cannot be used to reach the seller. This includes wrong numbers, disconnected lines, or clearly fake email addresses.
Please Note
Sellers sometimes misspell their contact details when submitting their information.
Other times, individuals enter random information just to browse or test our system without any real intention of selling.
Before filing a dispute, we kindly ask you to make an effort to find the correct contact information. Consider using a web search or, if possible, perform a skip trace to locate accurate details.
What Happens Next
Our team will skip trace the lead’s contact information. If we confirm that the provided details are completely invalid, your dispute will be approved, and a credit will be issued to your account.
If we find that the contact information was simply misspelled, we may reach out to the seller to confirm their intent to sell, update the details, and notify you with the corrected contact information so you can reconnect with the seller.
Spam Leads
You can return leads if they are clearly fake or spam. Spam leads happens when a person or bot maliciously submits false or random information.
Info
We understand how frustrating spam leads can be. While our system effectively filters most spam, it’s not always possible to catch every instance. We appreciate your understanding and encourage you to return any spam leads—rest assured, doing so won’t affect your dispute rate.
What Happens Next
Our team will review your dispute and conduct additional verifications using advanced methods to accurately assess the lead's authenticity. If the lead is confirmed to be spam, we will credit your account.
Seller Didn't Request an Offer
You may return leads if the contact explicitly states they did not fill out the form and have no intention of selling their property. However, before disputing the lead, please follow these steps to verify the claim:
Confirm with the Lead: Politely ask if someone else, such as a family member or representative, may have submitted the form on their behalf.
Verify Contact Details: Ensure that the phone number you are dialing match the information provided in the lead.
Info
Occasionally, individuals may forget they have submitted a form. In other cases, someone might enter other people's information. If you encounter this type of lead, please know that we are here to assist you.
What Happens Next
Disputes will be promptly granted for investors with reasonable dispute rates. For those with elevated dispute rates, we may skiptrace the lead. If we can confirm that the seller’s name, phone number, and IP geolocation do not match the information provided with the lead, the dispute will be granted.
Not the Owner or a Representative
Leads can be returned if the contact provided is not the actual property owner or an authorized representative of the owner.
Please Note
Please don’t immediately dispute a lead if the name provided doesn’t match the owner on record. First, contact the lead directly—they could be an heir, family member, or representative authorized to sell the property.
What Happens Next
Our team will reach out to the contact to verify their relationship to the property. If we confirm that they are not connected to the owner or estate, your dispute will be approved, and a credit will be issued to your account.
Lead Arrived Outside You Markets
Leads can be returned if the property is located outside the markets you were actively bidding for at the time the lead was generated.
Our system is really good at validating each address and determining it’s location in real time. However, if you receive a lead outside your designated bidding markets for any reason, please submit a dispute, and we will promptly credit your account.
Please Note
The property must be located outside any active markets specified in your account at the date and time the lead was received.
What Happens Next
Our team will verify the property’s location. If we confirm that the lead was outside your chosen markets when it was delivered, your dispute will be approved, and a credit will be issued to your account.
No Response
Investors with reasonable dispute rates may return leads if they are unable to get a response after at least 5 contact attempts over a period of 5 or more days.
Please Note
A lead may be returned if you have made at least 5 contact attempts over 5 days using a combination of calls, texts, and emails. Avoid disputing after just a few attempts—exhaust all reasonable communication methods before submitting a dispute.
TIP
We understand that reaching sellers can be challenging. Here are some tips to help increase your response rate:
Reach out to the seller as soon as possible, as leads are typically most responsive right after submitting the form.
Implement a robust follow-up system to automate and track your communication efforts.
Ensure your phone number is not blocked or marked as “Spam Call Likely” by carriers.
Avoid generic emails; personalize each message with the seller’s name and address in the subject line and body to improve deliverability.
Be consistent in your outreach over multiple days, keeping your messages friendly and respectful to avoid overwhelming the seller.
Use a local area code when calling, as people are more likely to answer familiar numbers.
Try reaching out at different times of the day, as the seller may be busy during standard business hours.
Search for the owner on social media and attempt to connect through those channels as an additional touchpoint.
Consider sending a letter to the seller’s address as a unique way to stand out and capture their attention.
What Happens Next
Our team will verify the property’s location. If we confirm that the lead was outside your chosen markets when it was delivered, your dispute will be approved, and a credit will be issued to your account.
Leads Hangs Up the Phone
Investors with reasonable dispute rates can return leads if the seller consistently hangs up immediately upon answering. This applies when there is no opportunity to engage in a conversation, gather information, or assess the seller’s intentions.
Please Note
Ensure that calls are handled by a professional with clear sound quality, ideally speaking with a neutral or clear American accent.
TIP
Before disputing the lead, make several contact attempts using different methods such as calling from a different number or sending follow-up text messages or emails to ensure that the hang-up was not accidental or due to a technical issue.
The initial approach and what is said during the first few seconds of a call can significantly impact whether or not the seller remains engaged. If calls are frequently being disconnected, it may be beneficial to refine and perfect your opening lines. A confident yet friendly introduction can make all the difference in keeping the seller on the line and willing to continue the conversation.
What Happens Next
Our team will attempt to get in touch with the lead, if the seller disconnects the call without any significant engagement, a credit will be issued to your account.
Lead Says They Are Not Selling
Investors with reasonable dispute rates may return leads if the contact explicitly states they have no intention of selling the property, even after submitting the form. This includes cases where the seller has changed their mind and is no longer interested in selling.
Please Note
This policy does not apply to sellers who are open to selling at a higher price or those who are considering selling in the future, even if they’re not ready to move forward immediately. Leads cannot be returned simply because the seller has high expectations and didn't like your offer.
What Happens Next
Our team will contact the seller to confirm their intention. Disputes will be promptly granted for investors with reasonable dispute rates. For investors with elevated dispute rates, this type of dispute will be denied.
Other
In situations that do not fit neatly into our standard categories but where you still believe the lead should be returned, please provide a detailed explanation of the issue. While we typically only grant returns based on the scenarios outlined in our Return Policy, we are willing to review cases with unusual circumstances or specific challenges. Your detailed explanation will help us assess the situation fairly.
What Happens Next
Our team will carefully review these cases on an individual basis, and we encourage you to provide detailed information and documentation to support your dispute. While we aim to address all concerns fairly, please note that disputes falling outside our standard Return Policy are less likely to be approved. However, we’ll do our best to evaluate the circumstances and issue a credit if warranted.
Exclusions: What Is NOT Covered Under This Return Policy
Please note, this is not an exhaustive list, but rather examples of common scenarios that are not covered under our return policy. A lead cannot be returned if it falls under any of the following categories:
High Seller Expectations: The seller has unrealistic price expectations or terms but is otherwise interested in selling. Price negotiations are part of the investment process and not grounds for dispute.
Insufficient Follow-Up Attempts: You did not make adequate efforts to contact the seller before disputing the lead.
Seller’s Decision: The seller decides not to sell or chooses to sell to someone else.
Property Debts: The property has liens, fines, back taxes, outstanding bills, mortgages, or any debt associated with the title, regardless of the property’s equity status.
Title Defects: The property has open permits, violations, or other title issues, or is owned by the estate of a deceased person or multiple owners.
Property Condition: The property is in a state of disrepair and requires significant work to restore it to a livable condition.
Occupancy Status: The property is occupied by a homeowner, tenant, squatter, or is vacant.
Duplicate Leads from External Sources: The lead is a duplicate of those received from other sources or marketing campaigns, not originating from our platform.
Outdated Preferences: You did not update your account settings, resulting in receiving leads outside of your desired markets or at an inconvenient time.
Communication Barriers: The seller requires communication methods you are unable to accommodate, such as language differences or special accessibility needs.
Properties in Undesirable Areas: The property is located in high-crime areas, flood zones, or regions with environmental concerns not specified in your exclusions.
Pursuing the Lead: You decide to pursue the opportunity, even if the lead falls into a disputable category.
Cancellation Policy
The Client reserves the right to cancel this Agreement at any time by providing written notice to Leads to Closings at least 24 hours in advance. Upon receipt of such notice, the Client will not be billed for any additional leads generated after the 24-hour notice period. However, the Client will remain responsible for any lead charges incurred prior to the effective date of termination. Leads to Closings will cease all lead generation activities upon the completion of the 24-hour notice period.
About Leads to Closings
Leads to Closings focuses only on providing the highest quality services for Real Estate professionals and Agencies. Our unique outbound strategy brings a consistent flow of new seller opportunities into your pipeline.
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